Most people have gone through the frustration of forgetting passwords and PINs, but they probably do not have to deal with the consequences of losing the equivalent of $ 30,000 due to the screw-up. However, Mark Frauenfelder invested $ 3,000 in Bitcoins last year and had numerous profitable businesses later. He spoke with Bitcoin experts who told him that using a hardware wallet was the best way to protect his Bitcoin cache, so Frauenfelder bought one in November 2016 for $ 100.
When setting up the hardware wallet, he had to set up a PIN, along with a list of 24 words used to retrieve access if necessary. Frauenfelder wrote the words on a piece of paper. Unfortunately, an employee of the cleaning company threw the document. At first, Frauenfelder did not think it was important until he discovered that he had forgotten his PIN.
Desperate to regain access, he logged in online and posted on forums, in addition to contacting customer service representatives associated with the hardware wallet maker. Frauenfelder even visited a hypnotist this spring, but the session did not produce successful results.
Finally, he got help from someone who helped him hack into the hardware wallet and get the PIN and the 24 word list. But, not without a considerable headache, stress and payment of money for recovery methods.
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